Member Relationship Specialist II- Call Center ($24.00/ hour)

 

USC Credit Union is looking for a Member Relationship Specialist II for its fast-paced Call Center. This position reports directly to the Branch Manager/Supervisor and is responsible for building and fostering relationships with USCCU’s members and potential members. The Member Relationship Specialist II gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge of USCCU products, services and technologies.

Responsibilities include, but are not limited to:

• Consistently meeting established performance standards, service standards and sales goals

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• Developing and deepening member relationships by providing high-quality consultative service that identifies member needs and matches those needs with value-added USCCU products and services
• Processing member transactions efficiently, accurately, and in a timely manner. Includes deposits and withdrawals, loan payments, new account applications, lending applications, and all related documentation
• Using credit scoring, sound lending practices and solid judgment to make lending recommendations or decisions
• Participates in business development events and acts as a credit union ambassador both in and outside of the branch.
• Ensuring compliance with all applicable laws, regulatory requirements, policies and procedures as they relate to USCCU’s products and services
• Acting, on occasion, as a backup Member Relationship Specialist at other USC CU locations/branches

The ideal candidate will:

• Possess a Bachelor’s degree
• Have a minimum of two years’ experience in financial institution sales and service with a proven track record of meeting production and sales goals
• Be knowledgeable in Bank Secrecy Act, OFAC, US Patriot Act, Regulation CC and funds availability, GLB and Member Financial Privacy, NCUSIF, and Truth in Savings
• Be flexible with scheduling that may include occasional Saturday hours and weekday afternoon/evening hours
• Possess a high sense of urgency, attention to detail, initiative and integrity
• Have exceptional interpersonal, customer service and communication skills
• Pass a pre-employment background and credit check

Why USC Credit Union is a great place to work:

• Medical options through USC Network, Blue Cross, and Kaiser: https://employees.usc.edu/medical/
• Dental: https://employees.usc.edu/dental/
• Vision: https://employees.usc.edu/vision/
• Dependent Care and Health Care Flexible Spending Accounts (FSAs): https://employees.usc.edu/fsas/
• Retirement with up to 10% employer contributions: https://employees.usc.edu/usc-retirement-savings-program/
• Tuition reimbursement: https://employees.usc.edu/tuition-benefits/
• Paid Time Off (PTO) including, up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty: https://employees.usc.edu/time-off/
• Life and voluntary insurance benefits: https://employees.usc.edu/insurance-benefits/
• WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness: https://workwell.usc.edu/
• Other generous perks and discounts: https://employees.usc.edu/perks/

Fight On!!!

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Banking: 1 year (Preferred)
• Call center: 2 years (Preferred)

Work Location: In person

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