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Shenandoah University’s Office of Admissions is accepting applications for an Assistant Director for Admissions Systems. This is a full-time benefited position located on our main campus in Winchester, Virginia.
The Assistant Director for Admissions Systems is integral to the success of all recruitment and new student enrollment efforts at Shenandoah University. The Assistant Director (AD) leads the Admissions Systems office by ensuring the accurate set-up, coding, entry, processing, and quality assurance of all inquiry, application, enrollment, and recruitment event registration records in our Admissions CRM systems, the university Student Information System (SIS), and supporting and integrated software systems.
The AD will create, monitor and examine systems processes to identify areas for improvement and increased efficiencies; develop and execute regular and ad hoc reports to help manage recruitment initiatives; analyze systems functionality and recommend changes as needed. The AD will collaborate routinely with various university departments for the smooth and efficient exchange of integrated data.
Primary Responsibilities:
- Serves as the key administrator for the Slate CRM and Radius CRM and adjoining processing systems software. Serve as a technical liaison in supplying the necessary data to ensure accurate reports from vendors.
- Provide Admissions CRM (Radius and Slate), university SIS (Colleague), document imaging, and other technology training to the Office of Admissions staff on a regular basis and as needed. Provide assistance with problem-solving. Serve as an office collaborator in new admissions software vetting and implementation.
- Performs regular audits to ensure data integrity of application files created or maintained by student employees.
- Reports quality issues that are otherwise unresolvable to the supervisor in an expedient manner.
- Serve as a lead liaison between the Office of Admissions Systems and Institutional Computing, Financial Aid, Student Accounts, Registrar and the Business Office, assisting those departments with the retrieval of admission/recruitment data and reports, as needed. Ensure the transfer of enrolled student records into the student information system for use by requisite offices.
- Build and maintain positive relationships with campus colleagues, working closely with other departments to facilitate their role in the student admission and enrollment processes.
- Supervise professional and student Admissions Systems team, providing guidance, direction, performance feedback and coaching. Coordinate the hiring and assignment of employees.
- Serve as the primary contact and lead for various software and technology vendors used by the Office of Admissions. Schedule and implement software and hardware updates as well as maintenance and repairs for computers and office equipment.
- Maintain up-to-date knowledge and understanding of Admissions trends nation-wide, the needs of the targeted populations, the concerns that affect constituents' college-going decisions, and the institutions against which Shenandoah competes for students. Employing on-going research to become a systems expert, use that knowledge in crafting efficient processes and data-integrity.
Required Skills
- Strong to expert computer skills with coding abilities and demonstrated competencies in Microsoft environments. Microsoft Excel experience required. Microsoft Access and SQL coding experience preferred.
- Exacting, diligent attention to detail with meticulous attention to accuracy and timeliness. Curiosity and determination to identify problems and provide leadership in the use of data to develop solutions.
- Analytical thinking: need to understand, manipulate, and repair computer code. This sometimes entails trying to isolate a problem that could be buried somewhere in many lines of code. Ability to think through the problem and narrow down where to look.
- Collaboration: Ability and willingness to effectively communicate to multiple stakeholders, employing both written and oral communication skills. Often needing assistance from another department or colleague to fix a software issue. Often involves writing code to streamline work or solve a workflow problem, and must collaborate with those who will be using the software.
- Focus: Involves focus in writing code or troubleshooting problems; Ability to be able to keep attention zeroed in on the work they are doing.
- Strong interpersonal skills demonstrated in working with employees, co-workers, vendors and university administrators.
Required Experience
- A bachelor’s degree from a regionally accredited college; a Master’s degree is preferred.
- Experience or knowledge supporting the use of a CRM and a student information system is preferred.
- Experience working with a Customer Relationship Management (CRM) program, especially Slate CRM or Anthology Radius product, is preferred.
- Experience working with a Student Information System (SIS), especially Ellucian Colleague, is preferred.
- Ability to manage multiple tasks in a busy office and the ability to work both independently and in a collaborative team environment.
- Demonstrated skill in learning and performing with autonomy, as well as with multiple, cross-functioning teams.
- Ability and willingness to work evenings and weekends as needed to accomplish all the responsibilities of the position.
- Supervisory experience, particularly with young adults, is preferred.
How to Apply:
The complete application will include a cover letter, resume, and contact information for three professional references. The review of applications will begin immediately and continue until a qualified candidate is selected.
Shenandoah University is committed to enriching its educational experience and culture through the diversity of its faculty, administration, and staff. All candidates are strongly encouraged to include a statement in their cover letters addressing ways in which they may be able to contribute to that commitment.
**Note: A pre-employment background check will be required and a satisfactory driving record may be required as a condition of hire.
Shenandoah University values the unique and diverse perspectives of individuals and communities locally and globally and seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical, or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law.
