WORK FROM HOME!
This is a temporary (seasonal) position working full-time hours, from home, until the end of 2023 or early 2024.
The primary responsibility of the member care representative is to obtain all necessary information from a client after an insurance application is submitted to an insurance carrier. The information is provided to the insurance carrier underwriter in order to obtain an approval for the insurance policy purchased. This individual works on the Case Management Team and reports to the Performance Manager. He or she must be comfortable identifying, adjusting, adapting to and/or correcting various complex scenarios. The member care representative must maintain client confidentiality and possess a high level of integrity. In addition, this individual should provide exceptional customer service and take ownership of the client relationship by responding to client needs and focusing on optimal solutions.
What You Need for this Job
- High school diploma, GED, or equivalent.
- 1 year+ of customer service experience
- Ability to communicate clearly, specifically when on the phone using a headset
- Computer proficiency in a Windows setting, including Microsoft Office, email, and internet access.
- Understand and utilize company provided computer and telephony systems
- Excellent communication skills to use throughout all levels of the organization
- Comfortable and competent in both written and oral communications
- Results-driven attitude
- Focus on details, accuracy, and client resolution
- Possess accurate record keeping, writing and grammar skills.
Other Required Skills and Abilities:
- Work independently
- Adapt quickly to change
- Strong reasoning skills
- Strong problem solving abilities
- Ability to multi task
- Must be able to apply ethical reasoning to a variety of scenarios
- Detail oriented
Job Type: Temporary
Pay: $15.50 per hour
Benefits:
- Work from home
Experience level:
- Under 1 year
Shift:
- 8 hour shift
- Evening shift
Weekly day range:
- Weekend availability
Work setting:
- Remote
COVID-19 considerations:
work from home
Application Question(s):
- The schedule for this position will be an 8.5 hour shift Monday-Friday, with some weekend possibilities, starting at or after 12pm EST (11am CST, 10am MDT, 9am PDT). For example, your shift is most likely going to be 12pm-8:30pm EST
Do you acknowledge that this position is temporary and will require you to work an afternoon shift. If you're in Central, Mountain, or Pacific time, your shift will begin at 11am, 10am, 9am respectively.
Please respond only with either: YES or NO
- In order to work from home, you'll need reliable, high-speed internet that will be hard-wired via an ethernet cord from your modem/router into computer equipment that we will ship to your home. Does a set up like this work for you?
Please respond only with YES or NO
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: Remote
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