Job Title:Front Desk Concierge
Reports to:Assistant Community Manager
$ads={1}
Location:Los Angeles, CASalary Range:$20-21/hr
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage willalsobe premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
The Company
FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.
We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california
WHY WORK FOR US?
At FirstService Residential, we're all about our associates and are always looking for passionate, dedicated individuals to join our team. We employ people across a range of occupations and offer benefits for both full and part-time employees.
WHAT WE OFFER:
- Medical, dental, and vision plans (full time and part time 30+ hours)
- Part time 20+ hours qualify for dental and vision
- 401K match
- Time off including vacation, sick, and company paid holidays
- Pet insurance available
- Verizon discount
- Tuition reimbursement
- Legal services
- Free emotional wellbeing and daily life assistance support for all associates
- Domestic partner coverage
- Health savings account
- Flexible spending account
JOB SUMMARY
To meet and greet all resident clients and their guest and make a positive first impression. To accommodate the requests made by resident clients. To assure that the day-to-day operations of the property are run efficiently and in a manner consistent with the procedures of FirstService Residential and the Board of Directors.
This is an overnight position with a Typical work schedule of 10:30PM - 07:00AM, Monday through Friday.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain a general "awareness" of events occurring on the property, at all times.
- Respond to resident requests in a professional, courteous and timely manner, without exception.
- Administer all front office operations. These responsibilities include but are not limited to: customer service, vendor assistance and clerical activities.
- Monitor vendor and sub-contractor performance and act on any concerns or issues.
- Manage all customer service calls and related work orders in accordance with established FirstService Residential procedure.
- Register and monitor the use of all community rental facilities. Respond to resident inquiries regarding facility usage.
- Administer key registration program, which includes the issuance of new keys or access cards, the replacement of keys or access cards and the updating of tracking software.
- Administer any and all other assignments as deemed necessary by Property Manager or Board of Directors.
- Coordinate "move-in/move-out" procedures. These procedures require the elevator to be padded and hallway carpet to be protected during the course of the move.
- Refer residents and their guests to local entertainment and/or hospitality alternatives.
- Unless otherwise authorized by Board of Directors resolution, Association staff shall not accept keys (to resident's home) or envelopes that appear to contain keys. Residents may not leave keys with the Concierge staff.
- Concierge staff shall not enter private residences except in the event of property or life threatening emergency.
- Follows quality system procedures.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
N/A
QUALIFICATIONS
- Must be well groomed and maintain a professional demeanor at all times.
- Must possess a friendly disposition and cheerful attitude.
- Must have previous customer service experience and excellent communication skills.
- Must have outstanding administrative and organizational skills, with the ability to perform multiple tasks at the same time.
- Must have knowledge of M/S Word and Excel. Must be able to research information from the internet in a time efficient manner.
- Must possess general knowledge of the community and be able to direct residents to entertainment and recreation alternatives (i.e.: restaurants, movies, ballparks, etc.).
- Basic knowledge of Microsoft Applications, especially Word and Excel.
- Good written and verbal communication skills.
- Excellent general math skills.
- Proficient in English.
- Must be able to handle pressure and deadlines related to the job.
- Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.
EDUCATION and/or EXPERIENCE
Bachelor's degree preferred, not required.
PHYSICAL DEMANDS
- Must be able to lift and carry 35lbs.
- Must be able to sit for extended periods of time.
- Must have finger dexterity for typing/using a keyboard.
- Must be mobile enough to move around office, up & down stairwells and throughout the property.
- Must be able to hear in order to receive telephone calls and voice mail messages.
- Must be able to work on a computer, input information onto spreadsheets and prepare correspondence.
WORKING ENVIRONMENT
The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hours and days to be determined depending on needs of association/client. May include weekend days/evening and/or holidays as required.
Consistent and regular attendance required.
About Us:
FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.
We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.
To learn more about our company and culture, please visitwww.fsresidential.com/california
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
