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Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936.
We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!
Closing Date: July 27th, 2023 or upon receipt of the first 50 application submissions
Clerical Assistant 1 – Civil Process Unit
Full-time, Hourly
Hourly Range: $16.00 – $20.24/hr
Job Summary
This position serves as the first point of contact to the public for the Office of the Sheriff relating to civil process matters. Professionally assists customers with receiving and processing legal civil service paperwork for delivery by the Milwaukee County Sheriff’s Office in compliance with state statues.
Job Responsibilities
- Customer Service - Handle large volumes of in-person and telephone customer interactions. Respond professionally in all interactions, in person, electronically, and via phone.
- Transaction and Mail Processing - Review all Civil Process paperwork and accompanying defendant locator information forms for accuracy and completeness. Process large volumes of mail and faxes. Create written correspondence to customers to request further information to complete their requests and/or to return paperwork when necessary. Enter all paperwork into a computerized tracking system.
- Cash Handling - Handle large volumes of cash, check, and card transactions. Balance register daily and count money accurately.
- Record Keeping and Closings - All legal documents that are served, returned, or expired must be closed. File all legal documents that are closed in the computerized tracking system. This task is done daily in numerical order.
- Use of Equipment, Tools, and Materials – Daily operation of computers, copiers, scanners, fax machines, multi-line telephones, and general office equipment.
- Other duties as assigned - ability to receive instruction and complete additional tasks as assigned by supervisors.
- Current residency within the State of Wisconsin
- High School diploma or equivalent
- Basic proficiency in of all related computer and software applications, such as Microsoft Word and Excel
Physical Demands: Standing, Walking, Sitting, Reaching, Bending/Kneeling, Hearing, Talking, Visual, Typing, Writing, Manual Dexterity, Upper Extremity Repetitive Motion, to lift, carry, push, and pull 25 lbs.
Knowledge, Skills, and Abilities: Knowledge of office/customer service principles, methods, and practices; oral and written communication skills; analytical skills, basic math skills, skill in data entry and in using a personal computer. Plan and work independently in a fast-paced environment; ability to work effectively and harmoniously with others. Ability to make sound decisions according to the policy and procedures of the department without necessity for the continued intervention by a supervisor. Ability to proficiently answer incoming calls and provide accurate information without providing legal advice or insertion of personal opinions.
NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.
APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION
Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.
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