Quality Control Analyst - Valuations [United States]

 

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Overview:

Are you motivated to leverage your unique skills and experience with an industry leader trusted by the nations’ strongest lending institutions? ServiceLink, the unrivaled best in the mortgage industry, seeks an action-oriented professional with a high degree of integrity and sound judgment to fill the position of Quality Control Analyst. The ideal candidate must share our unwavering focus on creating value for our customers and serve as a powerful force to promote unparalleled quality standards. If you thrive in a high-performance, Serve First culture, this may be the perfect position for you. It is an exciting time to join ServiceLink, where empowerment drives entrepreneurship.

A DAY IN THE LIFE

In this role, you will…

• 
  Performs quality control analysis of Valuation orders in compliance with regulatory, industry and client requirements
• Facilitate the relationship between the clients and the business unit
• Respond to and satisfies issues in a timely, consistent manner and ensures accurate resolution

WHO YOU ARE

You possess …

• 
  Exceptional customer service skills
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
• Excellent verbal and written communication skills.

Responsibilities:

• Monitor, track and consistently respond to inquiries
• Gain necessary documentation from the Appraisal Vendor to ensure supportable and accurate valuation reporting
• Ensure that all steps of the QC valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes
• Responsible to meet personal and departmental productivity and quality goals/metrics
• Maintain compliance with State and Industry regulations including Appraisal Independence
• Knowledge of appraisal industry guidelines and products so that valuation quality meets defined standards
• Attend departmental meetings as required
• Ensure appropriate escalation paths are followed
• Communicate daily with QC Managers on department operation protocols
• Maintain a positive, professional business relationship with vendors and internal staff
• Perform all other duties as assigned

Qualifications:

• Experience in real estate appraisal, bank or finance lending, mortgage company experience or real estate background a plus
• High School Diploma or equivalent
• Prior experience in QC Valuations with knowledge of standard Valuation practices and procedures including:

USPAP

• BPO Standards & Guidelines
• Knowledge of Valuations office processes, procedures, and technology
• Customer service and communication skills
• Read operational reports and workflows
• Attention to detail

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